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FAQs

1. What is Titanium Dioxide, and what are its typical applications?

Titanium Dioxide (TiO2) is a white, opaque pigment commonly used in various industries due to its brightness and high refractive index. It is widely used in paints, coatings, plastics, paper, and cosmetics. It also finds applications in food products and pharmaceuticals as a colorant and opacifier.

2. What products do you offer?

We offer a range of titanium dioxide products, including:

  • Pigment Grade TiO2: Ideal for use in paints, coatings, and plastics.
  • Industrial Grade TiO2: Suited for applications requiring durability and high opacity.
  • Cosmetic Grade TiO2: Specifically processed for use in cosmetics and personal care products.
  • Specialty TiO2 Products: Tailored for unique industrial applications.

3. Can I purchase titanium dioxide in bulk?

Yes, we specialize in bulk orders and can accommodate large and small quantities to meet your needs. Contact us with your specific requirements for a custom quote.

4. What is the minimum order quantity?

The minimum order quantity varies depending on the product and your location, but we try not to sell less than a pallet (1 MT). Please contact our sales team for details on minimum order requirements for your specific needs.

5. How can I request a quote?

You can request a quote by filling out the form on our “Request a Quote” page, emailing us directly at [email protected], or calling our sales department at (888) 311-0011. Be sure to include your product specifications and order quantity.

6. What are your payment terms?

We offer flexible payment terms based on your order size and credit history. Payment methods include bank transfers, credit cards, and other options. Please contact our finance department for detailed payment terms and conditions.

7. How do you ensure the quality of your titanium dioxide?

We adhere to strict quality control measures to ensure our titanium dioxide products’ highest purity and performance. Our products are tested against industry standards and undergo rigorous quality checks at multiple stages of production.

8. What is your delivery time?

Delivery times vary based on your location and order size. Generally, we process orders within 3-5 business days, with shipping times dependent on the destination. For specific delivery estimates, please contact our logistics team.

9. Do you offer international shipping?

Yes, we provide international shipping to various countries. Shipping costs and times will vary depending on your location. Please contact us for a detailed shipping quote and availability.

10. What is your return policy?

We strive to ensure customer satisfaction. If you receive defective or incorrect products, please contact us within 14 days of receipt. We will arrange for a return or replacement based on the situation. For more details, refer to our Returns and Exchanges policy on the website.

11. Can I track my order?

Yes, once your order has been dispatched, we will provide you with a tracking number and details to monitor the progress of your shipment. You can track your order on our website or through the shipping carrier’s website.

12. How can I contact customer support?

For any questions or concerns, you can reach our customer support team via:

13. Do you offer samples of titanium dioxide products?

Yes, we offer samples of our titanium dioxide products upon request. These samples help you evaluate our product quality before placing a full order. Please contact our sales team to request a sample.

14. What are your packaging options?

We offer various packaging options to suit your needs, including:

  • Bulk Packaging: Typically in 25kg bags, supersac(upon request), large drums or containers.
  • Intermediate Bulk Containers (IBCs): For larger quantities.

Please let us know your packaging preferences when placing an order.

15. How do I place an order?

To place an order, you can:

  • Submit an Online Order: Through our website’s ordering system.
  • Email Us: Send your order details to [email protected]
  • Call Us: Contact our sales department

13. Do you offer samples of titanium dioxide products?

Yes, we offer samples of our titanium dioxide products upon request. These samples help you evaluate our product quality before placing a full order. Please contact our sales team to request a sample.

14. What are your packaging options?

We offer various packaging options to suit your needs, including:

  • Bulk Packaging: Typically in large drums or containers.
  • Intermediate Bulk Containers (IBCs): For larger quantities.
  • Custom Packaging: Available upon request to meet specific requirements.

Please let us know your packaging preferences when placing an order.

15. How do I place an order?

To place an order, you can:

  • Submit an Online Order: Through our website’s ordering system.
  • Email Us: Send your order details to [email protected]
  • Call Us: Contact our sales department at (888) 311-0011 for assistance placing an order.

Our team will guide you through ordering and confirm your order details.

16. What are the storage recommendations for titanium dioxide?

Titanium dioxide should be stored in a cool, dry place away from moisture and direct sunlight. Containers should be tightly sealed to prevent contamination. For specific storage guidelines, please refer to your product’s Safety Data Sheet (SDS).

18. Do you offer customization or blending services?

We offer customization and blending services to meet specific customer requirements. If you need a tailored formulation or blend of titanium dioxide, please contact our technical team to discuss your needs.

20. What safety measures are in place during handling and shipping?

We prioritize safety in handling and shipping our products. Our packaging is designed to prevent leaks and contamination, and our shipping processes adhere to industry safety standards. We also provide Safety Data Sheets (SDS) with all shipments to ensure safe handling.

18. Do you offer customization or blending services?

We offer customization and blending services to meet specific customer requirements. If you need a tailored formulation or blend of titanium dioxide, please reach out to discuss your needs with our technical team.

19. Are your products compliant with regulatory standards?

Yes, our titanium dioxide products comply with industry regulatory standards and certifications. We ensure that our products meet the required quality and safety regulations for various applications. Please review the product’s Certificate of Analysis (COA) and Safety Data Sheet (SDS) for detailed compliance information.

20. What safety measures are in place during handling and shipping?

We prioritize safety in handling and shipping our products. Our packaging is designed to prevent leaks and contamination, and our shipping processes adhere to industry safety standards. We also provide Safety Data Sheets (SDS) with all shipments to ensure safe handling.

21. Do you offer training or educational resources about titanium dioxide?

We offer training and educational resources about titanium dioxide, including webinars, technical papers, and industry updates. Contact us to learn more about available resources and training opportunities.

22. Can you help with regulatory documentation for import/export?

Yes, we can assist with regulatory documentation required for import and export, including Certificates of Analysis, Safety Data Sheets, and any other necessary paperwork. Please let us know your documentation needs, and we will provide the required support.

23. What should I do if I have a complaint or issue with my order?

If you have any complaints or issues with your order, please contact our customer support team immediately. Provide details about the issue, and we will work to resolve it promptly.

25. How to get a sample?

If you need samples, kindly contact us via email OR submit an inquiry using the Contact form page

24. What are the top destinations you offer services?

We currently service the USA, Canada, and Mexico. All shipped items include the commercial invoice, packing list, certificate of analysis, COA, and bill of loading. Please let us know while processing the order if your markets have any special requirements.

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